VA Services
Virtual Assistant Services
At Wicked Atlanta Marketing, we understand the value of time for small business owners. That’s why we offer a wide range of Virtual Assistant services to help you streamline your operations, manage administrative tasks, and stay organized. Whether you need support with email and calendar management, customer service, social media, or project coordination, our virtual assistants are here to handle the tasks that often get in the way of focusing on your business growth. We take care of the day-to-day operations so you can focus on what you do best—running your business.
Wicked Atlanta Marketing offers an excellent way to help your small business grow by handling your administrative and operational tasks. Below is a list of services offered by our virtual assistants, categorized to help you focus on the ones that best align with your needs:
Administrative & General Support:
Email Management:
Organizing, filtering, and responding to emails, setting up auto-responses, and unsubscribing from unnecessary mailing lists.
Calendar Management:
Scheduling appointments, sending reminders, and managing meetings to keep the business owner organized.
Data Entry:
Updating spreadsheets, CRM systems, and databases with client information, sales reports, etc.
Document Preparation:
Creating, formatting, and managing documents such as proposals, contracts, and reports.
Research:
Conducting market research, competitor analysis, or product research to gather relevant information for decision-making.
Marketing Assistance:
Email Marketing Campaigns:
Creating and sending newsletters, managing email lists, and tracking open rates.
Lead Generation:
Researching and identifying potential leads or clients and organizing lead lists for the business.
Content Creation:
Writing blog posts, creating social media captions, or drafting content for website pages.
SEO Assistance:
Conducting keyword research, optimizing website copy, and reviewing SEO analytics to help the business rank higher in search engines.
Managing Facebook Ads/Google Ads:
Assisting with basic ad creation, monitoring performance, and optimizing campaigns. (client pays ad spend)
Customer Service Support:
Customer Email & Chat Support:
Responding to customer inquiries via email or chat, addressing concerns, and resolving issues.
Handling Phone Calls:
Answering phone calls, making outbound calls to clients, or handling customer service inquiries.
Order Processing:
Managing online orders, updating order statuses, and handling return requests.
Client Follow-ups:
Checking in with clients to maintain relationships or schedule follow-up meetings.
Social Media Management:
Content Scheduling:
Posting and scheduling posts on Facebook, Instagram, LinkedIn, and other platforms.
Community Management:
Monitoring comments and messages, replying to followers, and engaging with the community.
Basic Graphic Design:
Creating simple graphics for social media using tools like Canva.
Social Media Analytics:
Reviewing metrics and analytics to see how social media strategies are performing.
Project Management & Operations:
Task Management:
Organizing team tasks, assigning responsibilities, and tracking progress using tools like Trello, Asana, or Monday.com.
Vendor/Client Management:
Communicating with vendors, managing contracts, and handling client communications.
Invoicing & Payments:
Sending invoices, following up on payments, and tracking financial records.
Specialized Services (Advanced Skills):
Bookkeeping:
Managing financial records, expenses, and budgets using software like QuickBooks or Square.
Graphic Design:
Creating more advanced marketing materials such as flyers, brochures, and banners.
Video Editing:
Editing simple video content for social media or business use.
Event Coordination:
Event Planning:
Organizing webinars, online workshops, or live events by coordinating speakers, setting up registration pages, and managing RSVPs.
Travel Booking:
Managing travel arrangements for business trips, booking flights, accommodation, and transportation.
Technical Support:
Website Management:
Updating website content, handling minor updates on platforms like WordPress, and managing hosting details.
E-commerce Support:
Managing product listings, updating inventory, and processing orders on e-commerce platforms like Shopify, WooCommerce, or Etsy.
Personal Assistance:
Personal Tasks:
Assisting with personal to-dos such as scheduling personal appointments, making reservations, or managing a personal calendar.
Gift Buying:
Researching and purchasing gifts for clients or employees during holidays or special events.
Additional Offerings:
Virtual Receptionist:
Answering calls and managing voicemail for the business.
CRM Management:
Handling CRM systems like HubSpot or Salesforce to maintain customer data and track sales pipelines.